The Policy of the
Jaconello Wellness Centre
for Integrative and Anti-Aging Medicine
Welcome and thank you for choosing our clinic in your quest for optimum health. We are committed to delivering excellent health care service. We will do all we can to meet your health needs.
PLEASE REFRAIN FROM USING ANY SCENTED PRODUCTS WHEN VISITING THE CLINIC: PERFUMES, SHAMPOOS, AFTER SHAVES, CREAMS, LOTIONS, DEODORANTS, SOAPS and LAUNDRY DETERGENTS.
Please do not bring any pets into the clinic. Many of our patients suffer from severe environmental allergies and this is for their protection.
Please let us know if a WHEELCHAIR ACCESS is necessary, so we arrange any help needed to enter the building.
You should know that the Centre is very busy and the wait time at the office could be between one-two hours.
Laboratory tests results
Dr. Jaconello reviews all laboratory tests results on a regular basis. You will be contacted only if your lab test results are of an urgent nature.
E-mails will be acknowledged in a timely fashion. However, we do not monitor e-mails when the practice is closed for weekends, evenings, statutory holidays, and vacations. Please consider our office hours when you are waiting for a reply to your e-mail.
As a general rule, we will respond to patient e-mail within 72 hours. If you do not receive a response within the designated time period, please call the office to follow up.
Dr. Jaconello will not respond to questions pertaining to your health over email. If you have any questions or concerns over your care, you will have to schedule an appointment. Please telephone (416)463-2911 for an appointment.
If the matter is urgent, please visit your nearest hospital or an urgent care centre.
Privacy, confidentiality and information security
Please ensure that you are using the e-mail address that has been provided by this medical practice; we are not responsible for e-mails sent to the wrong e-mail address.
When communicating with this medical practice by e-mail, you are strongly advised to use your own personal computer, and to use an e-mail address that is password-protected and that only you can access (for example, not at work).
It may be necessary for the office staff or other practitioners filling in for your doctor to access e-mail from patients in the course of their duties. Be assured that they will respect your privacy and will keep your personal information confidential.
If you are uncomfortable in any way about communicating electronically with this medical practice, please call for an in-office appointment.
If you subscribed to our E-mail Newsletter and no longer wish to receive it, you can withdraw your consent at any time. Please let us know by using one of the following methods: by telephone, by mail, in person, by e-mail or clicking on the “unsubscribe from this list” link at the bottom of the E-mail Newsletter and following the instructions.